The Incentive Research Foundation’s Industry Outlook for 2021: Merchandise and Gift Cards reports a more optimistic outlook for 2021 than might be expected after the challenges resulting from the pandemic. View the IRF’s Industry Outlook for 2021 webinar, where IRF President Stephanie Harris and IRF Chief Research Adviser Rick Garlick present this useful analysis of how incentive, rewards and recognition programs are being designed and budgeted for 2021. Viewers will get useful insights and benchmarks on non-cash reward types, average spend, and how incentive programs have changed in response to the pandemic.

The release of the IRF’s Industry Outlook for 2021: Merchandise and Gift Cards was supported by
IRF Research Advocacy Partner, Bonusly.