Kelsey Nicol

Director of Business Development, North America - Mutika, an Experience Management Company

KELSEY NICOL joined Mutika, Italy’s premier Experience Management Company (EMC) in 2019 as Director of Business Development. In her current role, she is responsible for strategic customer acquisitions and marketing development within the USA and Canada. Being based in the U.S. allows her to be available to Mutika clients and support with their program’s intricate details. Kelsey believes you are only as good as the last program you operated and supports the Mutika team on reimagining today’s client and participant journey through understanding the lifestyle of travelers.

Having also been on the buyer side, she understands the importance of listening to a customer’s needs. Previously, Kelsey spent 15 years with a third-party and during this time, it was important to have a well-rounded understanding of event management. She began her career in operations and then moved to presale, account management and ended in sales. Her experience took place operating incentives on six continents. Kelsey is deeply passionate about the incentive industry and creating unforgettable memories for others that become emotional stories passed throughout family generations. Kelsey is also an active member of FICP (Financial Insurance Conference Planners), SITE (Society for Incentive Travel Excellence) and ADMEI (Association of Destination Management Executives International).