The 2026 IRF Trends Report highlights how incentive professionals are navigating rising costs, geopolitical uncertainty,...
Research / IRF Webinar: Metrics of Success for Incentive and Reward Programs
by Incentive Research Foundation
Join us as we examine how businesses are measuring, reporting, and defending the benefits of incentive programs during the IRF’s Metrics of Success Webinar. Stephanie Harris, IRF President, and Rick Garlick, IRF Chief Research Advisor, will discuss how, even before the global pandemic, the industry was starting to place more focus on hard metrics showing return on investment. They’ll also discuss why it’s critical to present your program as a driver of performance and revenue by using a strong combination of hard and soft metrics.
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This Academic Research in Action explores how cognitive biases shape the effectiveness of incentive and recognition programs. It highlights why well‑intentioned designs often fall short and emphasizes the need for behaviorally informed approaches that account for how people actually interpret rewards.
The incentives industry is entering 2026 amid persistent cost pressures, geopolitical uncertainty, and evolving participant expectations. At the same time, we are seeing optimism in both North America and Europe as organizations embrace the power of incentives to engage and motivate their workforce. During this IRF webinar, our panel will discuss what lies ahead for the incentives industry as reported in…
